Citibank Pakistan: Internship Report on Cash Management

citibank paksitan

Citibank Pakistan: Internship Report on Cash Management

Commencement of Internship:


The Internship programme began on the 1st of June. All the department heads made presentations about their departments and the respective functions that they performed. This lasted for two days after which the Interns had a fair idea of the different departments of the bank and the functions that they performed. They were also informed of the various projects that the bank would assign them and tasks that we were expected to perform. We also came to know of the fact that we were described as “Slaves” by the management, which came as a sigh of relief.




I interned in the Cash Management Department with Mr. Tufail Fadoo, Vice President, and Mr. Khawar Khaliq, Resident Vice President from June 1, 2000, to July 15, 2000.


Cash Management Group:

Main feature of Cash Management Group are following:

  • Core business area for Citibank Pakistan
  • Largest dedicated cash management team
  • Full range of cash management operation
  • Specialized cash management operations unit
  • Servicing 1,000 + locations through courier& correspondent bank relationships


Main products offered by Cash Management Group are:

  • SpeedCollect: Centralized Collections
  • PayLink: Automated Disbursements
  • Citibanking Online: Electronic Account-Viewing
  • SpeedCash: Home Remittances
  • Easy Pay: Utility Bills Payment

1.  Speed Collect:


Citibank has developed SpeedCollect to help customers address these impediments. Citibank SpeedCollect offers an efficient means of obtaining timely information and accelerating the collection cycle. Citibank SpeedCollect encompasses the entire accounts receivable function, with payments cleared quickly and credited promptly into customer’s account.


Citibank’s account receivable solutions provide:


  • An Efficient Collections Process
  • Optimisation of Working Capital
  • Reliable Streamlined Operations
  • Lower Administrative Costs


Because Citibank Speed takes care of the peripheral, but necessary responsibilities associatedwith managing and processing accounts receivables, you and your staff will have more time to concentrate on what is most important to you such as inceasing your productivity, generating revenue and building your business.


  1. Citibanking Online:


Citibanking Online meets your requirement for a cutting edge Cash Management tool by providing a host of facilities, such as:


  • Supplying information management capabilities for Cash Management and Foreign Exchange Services to your business locations.


  • Improving your focus strategic issues by bringing together varied sources of information that provide you with a comprehensive view of your financial activity.


  • Providing customers with around the clock and around the globe access to Citibank


  • Giving customers online, real-time information so customer decisions can be based on known financial positions.


  • Allowing customer to access all of customer account information via a local data connection.


  1. Paylink:


As companies increase business with customers and vendors in their market, they need an efficient and reliable means of handling a large volume of local currency transactions. Citibank has developed a convenient and secure means of streamlining your payments processing operations, so customers can put their company’s time, labor and resources to better use.

Citibank Paylink offers a convenient, reliable and secure way to make your local currency payments through a variety of payment methods. With Citibank Paylink, you simply all your local currency payments details to Citibank for execution.



During my six weeks internship at Citibank, I was assigned two projects. One of the projects was to design a database in Microsoft Access and second one was to study the Hajj process.


1.       Database:


My main project was to develop a database for Cash Management Group (CMG). The database contains information related to Customers, Banks, Branches, Products, Couriers and Locations. The database consists of ten tables and twelve forms.


The Tables include:

  1. Bank
  2. Branch
  3. Availability Branch
  4. Available Customers
  5. Customer
  6. Courier
  7. Location
  8. Product
  9. Service
  10. Link Table


The Forms are:

  1. Availability Branch
  2. Available Customers
  3. Bank
  4. Branch
  5. Branch Subform
  6. Courier
  7. Customer
  8. Link Table Subform
  9. Product
  10. Service
  11. Main Form
  12. Data Entry


CMG is offering different products to its customers like SpeedCollect, PayLink and Citibanking Online. Places where citibank does not have any branch in those cities the corresponding banks of citibank make collections and payments. These banks include the National Bank of Pakistan, Allied Bank of Pakistan, etc.


The system was created in order to provide the Marketing and Sales Personnel of our Department with first hand information regarding their current customers and their receivables and payables, the Department’s agreements with corresponding banks and their locations.


The database contains data regarding which customer is using what product, each product is offered by which branch and courier facilities are available in which cities and what kind of courier facility is available in that city.


The purpose of creating the system was to enable the Department to offer its services to its customers in the most efficient manner possible.


After the development of the system I conducted User Acceptance Test (UAT) with the help of my fellow intern in order to ensure that all the field properties are adequate, codes are working fine, all the tables are properly linked and that the system is user friendly and devoid of any bugs.


After the UAT was completed and approved by the Product Managers, we entered data into the database regarding the Department’s customers, their products, their corresponding banks and their branches, couriers and the locations where Citibank has entered into agreements with other banks in order to extend its services to its customers.




  1. Hajj Remittances:


My second project was to conduct a detail study of Hajj Remittances. For this purpose I had to collect following information:


  • What is the Hajj Process?
  • How people carry money with them.
  • For how many days banks keep money with them.
  • After how many days the unsuccessful candidates get back their money.
  • Market share of each bank.
  • Travelers’ checks used by each bank.
  • The rate at which these travelers’ checks are issued.


To collect all the above information I went to Habib Bank of Pakistan, National Bank of Pakistan and Muslim Commercial Bank. Some information was required from Ministry of Religious Affairs, for this purpose I contacted a Citibank officer in Islamabad who provided the required information after visiting the Ministry office in Islamabad.


Other Work:


  • Moreover, an initiative was undertaken by my Department to revamp their entire filing system whereby they indexed, sorted, culled and filed their papers. I assisted them in this endeavour to prepare for the forthcomig audit.













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