Methods in Business Research Report: IT Department in Organization

methods in business research

methods in business research

Methods in Business Research Report: IT Department in Organization

 

  1. Please list some of the services that your department performs for the corporation (limit up to 5 only)

Purpose :  The question was asked in order to judge the extent of involvement and influence of the IT department in the organization.

 

Results  :

 

ServicesNumber of companiespercentage of companies
In-house training2652
Budgeting36
System support1632
Inventory control1836
Trouble shooting4080
Program development2448
Personnel files1020
Sales projections1836
Payrolls3570
Network support2040
E-mail1020
Accounting2040
Credit analysis1020
Total250

 

Comments :  The results show that majority of the companies are involved in the corporate functions, with trouble shooting as the main service.

 

 

1a. Which of the following telephone services are available to your management staff (please tick in the appropriate year) :

Purpose : The purpose of this question was to determine the level of technology in relation to telephonic services in the organization. The question also determined the future trend.

 

 

Results :

 

servicesyear 1996percentageyear 1998percentage
voice-mail services816513.89
conference calling20402158.33
long distance conf. calling9181027.78
other ( regular )132600
Total5010036100

 

 

Comments : The conference calling facility has been provided by most of the organizations and the focus in the future will also be conference calling.

 

 

  1. Which of the following information technology environment is prevalent at your corporation (please tick in the appropriate year) :

Purpose :  The question indicates the general level of sophistication of the computing environment being used by the organization.

 

Results :

 

IT environmentyear 96percentageyear 98percentage
LAN1631.37825
WAN59.8825
Mainframe1427.4539.37
Mainframe + LAN1529.411031.25
Intranet11.9639.37
Total5110032100

 

 

Comments : Around 32% of the organizations have LAN while an additional 30% have LAN connected to a mainframe.  The Intranet is not a prospect for the near future as only 10% companies plan to have it in two years time.

 

 

  1. How many PCs does your department support :

 

Purpose : The question was designed to find out the types of PCs currently being used by the multinationals and the future trends.

 

Result :

Number486PercentsgePentiumsPercentage
YEAR 1996
1 – 5032643060
51 – 10010201530
101 – 15051036
151 – 2003624
Total5010050100
YEAR 1998
1 – 5040802040
51 – 100481632
101 – 150612816
151 – 20000612
Total5010050100

 

 

Comments : Majrotiy (64% and 60%) are currently using less than 50 486s and pentiums but the future trend is in favour of pentiums with 60% of the multinationals using more than 50 pentiums.

 

 

 

 

 

  1. What networking environment, if any, is in place (please tick in the appropriate year) :

Purpose : The most widely used networking environment is identified in order to gauge the technology prevalent at different multinationals.

 

Results :

 

Networking Environmentyear 96percentageyear 98percentage
Novell Netware2856840
Windows NT9181260
Win. For workgroups2400
UNIX71400
others4800
Total5010020100

 

 

Comment : At present 56% of the companies use Novell Netware but for the near future majority (60%) of the companies are shifting to Windows NT.

 

 

 

  1. Which of the following software/groupware are installed (please tick in the appropriate year) :

Purpose : This question was  asked to gauge the most widely used software in order to determine the current usage and the future trend in multinationals.

 

Results :

 

Softwareyear 96percentageyear 98percentage
Win – MS office suite387629.09
WordPerfect suite183600
Lotus notes2040418.18
Oracle10201359.09
SAS00313.63
other102000
Total9610022100

 

 

 

Comments : MS office is the most popular software with 76% of the companies using it, while in the future 60% of the companies plan to implement Oracle.

 

 

 

  1. What percentage of the management staff in your corporation currently has access to a local (company wide) e-mail system (please tick in the appropriate year) :

Purpose : The question was intended to measure the availability of e-mail to the management staff. Future direction of e-mail availability was also measured.

 

Results :

 

percentage of managementyear 96percentageyear 98percentage
>75%132638.57
>50% but <75%00514.27
>25% but <50%36720
<25% but available16321748.57
none183638.57
Total5010035100

 

 

 Comments : Majority (68%) of the companies either don’t have e-mail at all or the service is available to less than 25% of the staff. The trend in the future is slightly better with approximately 90% of the companies intending to provide at least 25% of their management staff with e-mail service.

 

 

6a. Is your management staff able to freely exchange e-mail between more than one company site in Pakistan.

Purpose : The purpose of this question was to measure the connectivity between a company’s sites in Pakistan.

 

Results :

 

ResponseNumber of companiespercentage
Yes2244
No2856
Total50100

 

 

Comments : Only 44% of the companies have e-mail facility between their sites in Pakistan.

 

 

 

 

6b . Is your management staff able to freely exchange e-mail Internationally.

Purpose : This question measured the connectivity of the multinationals internationally.

 

Results :

 

ResponseNumber of companiespercentage
Yes3366
No1734
Total50100

 

 

Comments : The international connectivity of multinationals is better than their national connectivity with 66% of the companies providing their management staff with international e-mail facility.

 

 

 

 

 

 

6c. Which media are you using to connect internationally.

Purpose: The purpose of this question was to find the technology most preferred by multinationals to connect internationally.

 

Results:

 

MediaNumber of companiespercentage
VSAT36
Regular phone lines to Internet service provider2346
56 kb dedicated line00
T-1 dedicated line24
ISDN2040
other24
Total50100

 

 

 

Comments :  Most of the companies use ISDN or the regular phone lines through Internet service providers. Only three companies use VSAT and all of them use 9.6 kb link.

 

 

6d. Are you currently conducting conference calls with two or more parties outside your PABX?

Purpose: The question was asked to find out the number of companies using this facility.

 

Result:

 

ResponseNumber of companiesPercentage
Yes36
No4794
Total50100

 

 

Comments :  The conference call facility outside the PABX is used by only 6% of the companies.

 

 

 

6e. What kinds of applications do you foresee over the next two years that would increase your demand for bandwidth.

Purpose : The question was asked to find out the applications that multinational managers associate with bandwidth demand.

 

Result :

ApplicationsNumber of companiesPercentage
Video-conferencing825.00
LAN enhancement1031.25
LOTUS Notes39.38
Increased sites928.13
Others26.25
Total32100

 

 

Comment : Only 64 %  of the interviewees responded to this question and out of those 25 % associated video conferencing with increase in brand width, 31.25 % with LAN enhancement, 28.13 with increased sites.

 

 

 

  1. Is your management staff able to browse the World Wide Web (Internet) from their PCs?

Purpose: The mode and the availability of the usage of WWW in the companies was measured through this question.

 

Result:

 

ResponseNumber of companiespercentage
No, not at all2346
Yes36
No, but through a central machine1428
No, but will be able to next year1020
Total50100

 

 

Comments : Majority (46%) of the companies do not provide their employees with the facility to browse the World Wide Web.

 

 

  1. Does your company (Pakistan Ltd.) have a Web page or Web site :

 

Purpose : The question was designed to find out the number of companies thinking to develop a Web page or Web site.

 

Result :

 

ResponseNumber of companiespercentage
No4182
No, but will have one next year816
Yes12
Total50100

 

 

Comment : Only one company has a Web page while 16% of the companies are thinking of developing a Web page or a Web site next year.

 

 

  1. Does your company subscribe to any on-line news or information services :

 

Purpose : The question was asked to find out the potential of on-line services in the corporate world.

 

Result :

 

ResponseNumber of companiespercentage
yes48
no4692
Total50100

 

 

Comments : Only 8% of the companies use on-line news services with all of them using Reuters service.

 

 

 

 

  1. Please circle the appropriate number to highlight the level of availability, where 1 is shortage and 5 is (abundance) excess, of the following :

(I) Trained information technology staff for your department.

 

Purpose : The level of confidence of the IT managers on their staff was measured through this question.

 

Result :

 

Level of availabilitynumber of companiespercentage
one00
two510
three1326
four2346
five918
Total50100

 

 

Comments :  Majority(64%)  of the IT managers have a fair degree of confidence on their employees.

 

  1. Please circle the appropriate number to highlight the level of availability, where 1 is shortage and 5 is (abundance) excess, of the following :

(II) Appropriate equipment for your needs.

Purpose : The equipment quality and the level of satisfaction was measured with the help of this question.

 

Result :

 

Level of availabilityNumber of companiespercentage
one00
two00
three1020
four3142
five918
Total50100

 

 

Comment : Majority (60%) of the managers are satisfied with their equipment.

 

 

 

 

  1. Please circle the appropriate number to highlight the level of availability, where 1 is shortage and 5 is (abundance) excess, of the following :

(III) After sales and software support services.

Purpose : The current status of the sales and software support services by the vendors in the information industry was measured by this question.

 

Result :

 

Level of availabilityNumber of companiespercentage
one00
two510
three2346
four2040
five24
Total50100

 

 

Comment : Majority (46%) of the managers rated the after sales and support services as average.

 

 

 

 

  1. Please circle the appropriate number to highlight the level of availability, where 1 is shortage and 5 is (abundance) excess, of the following :

(IV) Training and development resources

Purpose : The question determined the level of satisfaction of the IT managers on their company’s training and development resources.

 

Result :

 

Level of availabilityNumber of companiespercentage
one36
two816
three48
four2856
five714
Total50100

 

 

Comment : Majority (56%) of the managers rank their training facilities above average.

 

 

 

 

 

 

 

  1. Please circle the appropriate number to highlight the level of availability, where 1 is shortage and 5 is (abundance) excess, of the following :

(V) Quality networking or IT consultants.

Purpose : The question measured the satisfaction with the networking facilities of the IT consultants.

 

Result :

 

Level of availabilityNumber of companiespercentage
one817.39
two510.87
three1328.26
four1226.09
five817.39
Total46100

 

 

Comment : Only 92% of the mangers responded to this question and out of those 29% rated the services as three while 27% rated them as four.

 

  1. Please circle the appropriate number to highlight the level of availability, where 1 is shortage and 5 is (abundance) excess, of the following :

(VI) Bandwidth

Purpose : The question was asked to find out if the managers are satisfied with their bandwidth available.

 

Result :

 

Level of availabilityNumber of companiespercentage
one412.5
two00
three1340.63
four1546.88
five00
Total32100

 

 

Comment : Only 64% of the managers responded to this question and out of those 41% ranked it three while 47% ranked it at four.

  1. What kinds of services would you like to see being offered by vendors in the information industry in:
  2. Products
  3. Services
  4. Training

Purpose : The question was asked to find out the services that the multinationals want from the local infomation technology vendors.

 

Results :

 

a.

ProductsNumber of managersPercentage
Communication equip.1224
High speed lines2550
Software development1020
Other36
Total50100

 

 

Comment : 50 % of the respondents demanded high speed lines by the Internet service providers.

 

 

 

  1. What kinds of services would you like to see being offered by vendors in the information industry in:
  2. Products
  3. Services
  4. Training

Purpose : The question was asked to find out the services that the multinationals want from the local infomation technology vendors.

 

Results :

 

b.

ServicesNumber of companiesPercentage
After sales2346
Trained consultants1530
Product informatioin1020
Other24
Total50100

 

 

Comments : The managers emphasised the importance of afgter sales service with 46 % of the respondents saying that after sales szervice was desired by the local information industry vendors.

 

 

 

 

  1. What kinds of services would you like to see being offered by vendors in the information industry in:
  2. Products
  3. Services
  4. Training

Purpose : The question was asked to find out the services that the multinationals want from the local infomation technology vendors.

 

Results :

 

c.

ServicesNumber of companiesPercentage
Local training2754.00
Qualified  Specialists1428.00
Up-to-date Knowledge612.00
Other36.00
Total50100

 

 

Comments : Majority (54%) of the managers desired more local training from the local information industry vendors.

 

  1. Which of the following sources do you use for your planning? (You can tick more than one).

Purpose : The question was asked to determine the major factor on which the organization develops its plans for the IT department.

 

Results :

 

SourcesNumber of companiespercentage
Guidelines from overseas headquarters4351.19
Local consultants in Pakistan2023.81
Technology vendors in Pakistan1517.86
Engineering/Industry associations33.57
others (self-reliant)33.57
Total84100

 

 

Comments : Majority (52%) of the companies use overseas guidelines for their IT planing.

 

 

  1. Are you a member of a professional association of information systems managers in Pakistan :

Purpose : The question was asked to find the popularity of professional organizations in IT managers.

 

Result :

 

ResponseNumber of peoplepercentage
yes816
no4284
Total50100

 

 

 

Comments : Only eight respondents were members of the Pakistan Computer Society.

 

 

  1. Please list the last conferrence or seminar you attended on information industry :

Purpose : The question was asked to find out how many people had attended semijnars or conferences overseas and how many in Pakistan.

 

Result :

 

ResponseNumber of peoplepercentage
Overseas612
Pakistan4488
Total50100

 

 

Comments : Majority (88%) of the IT managers attended seminars in Pakistan.

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